Microsoft finally took some type of responsibility for the massive outages on their Live service over the last month or so. One question; Will the service ever be back to where it was in September? The really weird thing, to me at least, is that this type of service outage really affected us over the holidays. CableTV On Demand, DVR’s, and Netflix just can’t replace a rainy afternoon, 1000 microsoft points,10 seasons of South Park, and going prestiege on COD4. After 5 years, I guess we have come to rely on Microsoft’s rock solid performance, and I wonder if this outage is just the begining of more widespread problems.
It reminded me of the Bad Old Days of AOL dialup. AOL Dialup isn’t hard to remember, if anyone cares to. Do you remember the busy signals for hours on end, the non-existant customer support, and the 2 years before they finally got it straight? One may see a parallel here with the bad old days of AOL. They put on more subscribers than they could handle for years. Oh by the way, the message XBox released looks alot like those of the AOL of old. A press release, propaganda letter, and an i’ll gladly give you on tuesday a hamburger you bought today mentality that sent AOL subscribers running away in droves 10 years ago. Either way, this offer is sure to keep the Better Business Bureau at bay, and lets Major Nelson off the hook.
From the XBox Live Team Dear Xbox LIVE Members:
During this past holiday season you helped us break a number of Xbox LIVE records. This included our largest sign-up of new members to Xbox LIVE in our 5 year history and just yesterday you broke the record for the single biggest day of concurrent members ever on the service. As a result of this massive increase in usage we know that some of you experienced intermittent Xbox LIVE issues over the holiday break. While the service was not completely offline at any given time, we are disappointed in our performance. I would like to take this moment to thank you each and every one of you for your patience and understanding as our team has worked around the clock to return the service to a stable state. At the same time we would like to offer a token of our appreciation to all of you in celebration of record success for the service. And as a thank you for your loyalty during this holiday period, we will be offering all of our Xbox LIVE members around the world access to a full Xbox LIVE Arcade game that will be available to download free of charge. In the coming weeks we will be sharing the specific details of this offer with you. Thank you again for helping make Xbox LIVE everything that it is today!
Sincerely, Marc Whitten General Manager